We want you to feel confident using Ovaara. This policy explains our refund and cancellation terms for all types of purchases. When in doubt, contact us at support@ovaara.com — we're here to help.
30-Day Free Trial
- •Completely free — no credit card required to start
- •Cancel at any time before the trial ends with no charge
- •After the trial, your account converts to a paid subscription automatically
- •Cancel before the trial ends: Settings → Subscription → Cancel
Monthly Subscription
- •Cancel anytime before your next billing date for no further charges
- •You retain access to paid features until the end of your current billing period
- •No refunds for the current billing period (partial month)
- •Cancellation is effective at the end of the paid period
Annual Subscription
- •Cancel within the first 30 days for a pro-rata refund of the remaining months
- •After 30 days: no refund, but access continues until the subscription year ends
- •Pro-rata calculation: (Months remaining ÷ 12) × Annual price paid
- •Refund processed within 5–10 business days to your original payment method
Ovaara Coins (Virtual Currency)
Non-Refundable- •Coins are non-refundable once purchased — no exceptions
- •Coins have no real-world monetary value
- •Coins cannot be transferred to another account
- •Unused Coins are forfeited upon account deletion
Doctor Consultations
- •Full refund if cancelled at least 2 hours before the scheduled consultation time
- •Cancellations within 2 hours of the scheduled time: no refund
- •Once a consultation session has started: non-refundable
- •Technical issues on our end: full refund regardless of timing
- •Doctor no-show: full refund + priority rebooking
Lab Tests
- •Full refund if cancelled before sample collection begins
- •After sample collection has started: no refund possible
- •Home collection: cancel before the phlebotomist arrives for full refund
- •Lab centre visit: cancel before you check in at the lab for full refund
- •If the partner lab fails to process your sample: full refund
Marketplace Products
- •Return and refund policy varies by individual Seller
- •Check the Seller's return policy on the product listing page before purchasing
- •Ovaara is a platform facilitator and cannot process refunds on behalf of Sellers
- •For disputes, contact the Seller first; Ovaara may mediate if needed
- •Defective or incorrect products: contact Seller within 48 hours of delivery
How to Cancel Your Subscription
Follow these steps to cancel your subscription at any time:
Open the Ovaara app
Go to Settings (tap your profile picture)
Tap "Subscription"
Tap "Cancel Subscription"
Confirm your cancellation
You'll receive a confirmation email
Alternatively, email support@ovaara.com from your registered email address with subject "Cancel Subscription".
Refund Processing
• Approved refunds are processed within 5–10 business days
• Refunds are credited to your original payment method
• Bank processing times may add 2–5 additional business days
• Refunds for UPI payments may take up to 3–5 business days
• You'll receive an email confirmation when the refund is initiated
Contact for Refund Requests
For refund requests or billing questions:
Please include your registered email address and order/booking ID in your request.