Terms of Service

1. Overview

Welcome to Ovaara. These Terms of Service ("Terms") govern your access to and use of the Ovaara mobile application, website at ovaara.com, and all related services (collectively, the "Platform") provided by Boo Private Ltd, a company incorporated under the laws of India, with its registered office in Mumbai, Maharashtra, India ("Ovaara", "we", "us", or "our").

By creating an account, accessing, or using the Platform, you ("User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and Boo Private Ltd. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Not a Medical Service

Ovaara is a personal health tracking and wellness tool. It is NOT a medical service, medical device, or healthcare provider.

2.1 "Boo" AI Companion: The AI companion feature within the Platform, referred to as "Boo", is a conversational health companion designed to provide general wellness information, track your health data, and offer supportive guidance. Boo is NOT a medical professional, doctor, nurse, therapist, or any kind of licensed healthcare provider. Boo does not provide medical advice, diagnosis, or treatment.

2.2 No Medical Advice: Nothing on the Platform, including content generated by Boo AI, health insights, cycle predictions, fertility estimates, symptom tracking summaries, or any other feature, constitutes medical advice, diagnosis, or treatment. All content is for informational and educational purposes only.

2.3 Consult a Healthcare Professional: You must always consult a qualified, licensed healthcare professional before making any medical decisions, changing medications, starting or stopping treatments, or relying on any information provided by the Platform. Ovaara strongly encourages you to seek professional medical advice for any health concerns.

2.4 Predictions are Estimates: Cycle predictions, fertile window estimates, ovulation tracking, and any other predictive features are based on algorithms and the data you provide. They are estimates only and are not guaranteed to be accurate. They should not be used as a sole method of contraception or family planning.

2.5 Emergency Situations: If you are experiencing a medical emergency, call emergency services immediately. In India, dial 112. Do not rely on Ovaara in emergency situations.

3. Eligibility & Age Requirements

3.1 Minimum Age: You must be at least 13 years of age to use the Platform. We do not knowingly allow access to children under the age of 13.

3.2 Users Under 18: If you are between 13 and 17 years of age, you may only use the Platform with the express consent and supervision of a parent or legal guardian. Your parent or guardian must review and agree to these Terms on your behalf. By allowing a minor to use the Platform, the parent or guardian agrees to be responsible for the minor's use and compliance with these Terms.

3.3 Legal Capacity: By agreeing to these Terms, you represent that you are of legal age in your jurisdiction to enter into a binding contract, or that you have obtained parental/guardian consent as described above.

3.4 Geographic Eligibility: The Platform is primarily designed for users in India, though it is accessible globally. You are responsible for ensuring that your use of the Platform complies with local laws in your jurisdiction.

4. Account Responsibilities

4.1 Account Creation: To use most features of the Platform, you must create an account. You agree to provide accurate, complete, and current information during registration and to update such information as necessary.

4.2 Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (username, password, OTP). You must immediately notify us at support@ovaara.com of any unauthorized access to your account or any other breach of security.

4.3 Account Activity: You are responsible for all activities that occur under your account, whether or not authorized by you. Ovaara will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4.4 One Account Per Person: Each user may maintain only one active account. Creating multiple accounts to circumvent limitations, bans, or other restrictions is prohibited.

4.5 Prohibited Uses: You agree not to use the Platform to: (a) violate any applicable law or regulation; (b) infringe the rights of others; (c) transmit harmful, offensive, or illegal content; (d) attempt to gain unauthorized access to the Platform or its systems; (e) use automated means to access or scrape the Platform without written consent; (f) impersonate any person or entity.

5. Subscription & Billing

5.1 Free Trial: Ovaara offers a 30-day free trial for new users. No payment is required to start the trial. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5.2 Subscription Plans: We offer monthly and annual subscription plans. Current pricing is available on our pricing page at ovaara.com/pricing. Prices are subject to change with 30 days' prior notice.

5.3 Auto-Renewal: All subscriptions automatically renew at the end of each billing period. By subscribing, you authorize us to charge your payment method on file for the applicable subscription fee on each renewal date.

5.4 Cancellation: You may cancel your subscription at any time through Settings → Subscription → Cancel. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the end of the period for which you have paid. We do not provide refunds for partial billing periods except as described in our Refund Policy.

5.5 Payment Processing: All payments are processed through secure third-party payment processors. We do not store your full payment card details. By providing payment information, you authorize the applicable payment processor to charge your account.

5.6 Taxes: Prices may or may not include applicable taxes (including GST in India). Where applicable, taxes will be displayed separately at checkout. You are responsible for all applicable taxes in your jurisdiction.

6. Coin System (Virtual Currency)

6.1 What Are Coins: Ovaara Coins ("Coins") are a virtual in-app currency that can be used to access premium features, purchase services within the Platform (such as doctor consultations, lab test bookings, and marketplace items), and unlock special content.

6.2 Non-Refundable: Coins are non-refundable once purchased. Coins have no monetary value outside of the Platform and cannot be exchanged for real currency, transferred to another user, or redeemed for cash under any circumstances.

6.3 Expiry: Coins do not expire as long as your account remains active. Upon account termination, unused Coins are forfeited with no compensation.

6.4 Earning Coins: Coins may be earned through various in-app activities, referrals, challenges, or promotional campaigns. Earned Coins are subject to the same non-refundable policy.

6.5 Modification: Ovaara reserves the right to modify the Coin system, including pricing, exchange rates for services, and availability, at any time with reasonable notice.

7. Marketplace

7.1 Platform Role: The Ovaara Marketplace provides a platform where third-party vendors ("Sellers") can list and sell health and wellness products. Ovaara is a platform facilitator only and is NOT the seller of any marketplace products. We do not own, manufacture, inspect, or take responsibility for the quality, safety, or legality of products listed by Sellers.

7.2 Seller Responsibility: Each Seller is solely responsible for their product listings, pricing, accuracy of descriptions, fulfillment, and compliance with applicable laws, including consumer protection laws and product safety regulations.

7.3 User Responsibility: You are responsible for verifying product information before purchase. Ovaara does not endorse any Seller or their products. Please exercise your own judgment when making purchases.

7.4 Disputes: For disputes regarding marketplace purchases, you should first contact the Seller directly. Ovaara may provide assistance in facilitating resolution but is not obligated to intervene in Seller-Buyer disputes.

7.5 Health Claims: Product listings may contain health-related descriptions provided by Sellers. Ovaara does not verify the accuracy of such claims. No marketplace product claim constitutes medical advice.

8. Doctor Consultations

8.1 Facilitation Only: Ovaara facilitates connections between users and independent, licensed medical practitioners ("Doctors"). The Platform provides the technology infrastructure for scheduling, communication, and payment processing. Ovaara is NOT a healthcare provider and does NOT employ the Doctors.

8.2 Independent Practitioners: Each Doctor is an independent professional who maintains their own medical license and is solely responsible for the medical advice, diagnosis, and treatment they provide. The doctor-patient relationship is solely between you and the Doctor.

8.3 No Guarantee: Ovaara does not guarantee the quality, accuracy, or appropriateness of consultations. We verify that Doctors hold valid medical licenses at the time of onboarding, but we do not supervise individual consultations.

8.4 Data Sharing: With your explicit consent (obtained before each consultation), your Ovaara health data may be shared with the consulting Doctor to facilitate a more informed consultation. You may choose to limit what data is shared.

8.5 Cancellation: Consultations may be cancelled up to 2 hours before the scheduled time for a full refund. Cancellations within 2 hours of the consultation or after the consultation has started are non-refundable. See our Refund Policy for full details.

9. Lab Tests

9.1 Partner Labs: Lab test booking through Ovaara is fulfilled by independent partner diagnostic laboratories ("Partner Labs"). Ovaara facilitates the booking and payment process but does not own or operate any laboratory.

9.2 Lab Responsibility: Partner Labs are solely responsible for sample collection, processing, accuracy of results, and compliance with applicable laboratory standards and regulations.

9.3 Result Interpretation: Lab results provided through the Platform are for informational purposes and must be interpreted by a qualified healthcare professional. Ovaara provides contextual information alongside results for educational purposes only, not as medical advice.

9.4 Cancellation: Lab test orders may be cancelled before sample collection for a full refund. Once the sample has been collected, cancellation is not possible. See our Refund Policy for full details.

10. Circles Community

10.1 Community Purpose: Circles is a peer support community feature within Ovaara designed to allow users to share experiences, seek support, and connect with others on similar health journeys. It is a community space, not a medical forum.

10.2 Content Guidelines: By posting in Circles, you agree to abide by our Community Guidelines. You must not share personal medical advice, make medical claims, share personal contact information, post offensive or harmful content, or engage in any behavior that violates our Community Guidelines.

10.3 Anti-Bypass Policy: To protect user safety and prevent spam, you must not share personal contact details (phone numbers, email addresses, social media handles, messaging app IDs, or any other contact information) in Circles posts or comments. Violation of this policy may result in immediate account suspension.

10.4 Moderation: Ovaara reserves the right to remove content, suspend, or ban users who violate Community Guidelines. We employ a three-strike policy: first violation results in a warning, second in a temporary suspension, and third in a permanent ban.

10.5 Not Medical Advice: Posts in Circles are from community members who are not medical professionals unless specifically verified and badged as such. No content in Circles constitutes medical advice.

10.6 Your Content: You retain ownership of content you post in Circles. By posting, you grant Ovaara a non-exclusive, royalty-free license to display, moderate, and distribute your content within the Platform. Ovaara does not claim ownership of your personal health data or community posts.

11. Intellectual Property

11.1 Ovaara's IP: The Platform, including all software, design, text, graphics, logos, icons, images, audio clips, and the overall look and feel, is owned by or licensed to Boo Private Ltd and is protected by copyright, trademark, and other intellectual property laws.

11.2 Trademarks: "Ovaara", "Boo" (as used in the context of the AI companion), the Ovaara logo, and all related names, logos, and slogans are trademarks of Boo Private Ltd. You may not use these marks without prior written permission from Boo Private Ltd.

11.3 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your personal, non-commercial purposes in accordance with these Terms.

11.4 Restrictions: You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Platform or any part thereof without our express written permission.

12. Limitation of Liability

12.1 Disclaimer of Warranties: THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 Limitation: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOO PRIVATE LTD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12.3 Cap on Liability: In no event shall our aggregate liability to you exceed the greater of (a) the total amount you paid to Ovaara in the 12 months preceding the claim, or (b) ₹1,000 (One Thousand Indian Rupees).

12.4 Medical Decisions: OVAARA IS EXPRESSLY NOT LIABLE FOR ANY HARM, INJURY, MEDICAL CONDITION, OR ADVERSE OUTCOME ARISING FROM RELIANCE ON ANY INFORMATION PROVIDED BY THE PLATFORM OR BOO AI. ALL MEDICAL DECISIONS MUST BE MADE IN CONSULTATION WITH QUALIFIED HEALTHCARE PROFESSIONALS.

13. Data Portability & Export

13.1 Your Data, Your Right: You own your personal health data entered into Ovaara. You have the right to export your data at any time in a machine-readable format (JSON or CSV).

13.2 How to Export: You can export your data through Settings → Privacy → Export My Data. We will prepare your export within 72 hours of request.

13.3 Data Deletion: You may request permanent deletion of all your data at any time through Settings → Privacy → Delete My Data. Upon deletion, your data will be permanently removed from our systems within 30 days, except where retention is required by law.

14. Account Termination

14.1 Termination by You: You may delete your account at any time through Settings → Account → Delete Account. Deletion is permanent and irreversible.

14.2 Termination by Us: We reserve the right to suspend or terminate your account if you: (a) violate these Terms; (b) engage in fraudulent or abusive behavior; (c) create a risk to other users or to the Platform; (d) fail to pay applicable fees; or (e) as required by law.

14.3 Effect of Termination: Upon termination, your right to use the Platform immediately ceases. Any unused subscription time and Coins are forfeited. We will delete or anonymize your personal data in accordance with our Privacy Policy, except where retention is required by law.

14.4 Survival: Provisions of these Terms that by their nature should survive termination shall survive, including Sections 11 (IP), 12 (Liability), 15 (Governing Law), and 16 (Arbitration).

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

16. Arbitration

16.1 Mandatory Arbitration: Except for claims where either party seeks injunctive or other equitable relief, any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended).

16.2 Arbitration Procedure: The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Mumbai, Maharashtra, India. The language of arbitration shall be English. The arbitrator's decision shall be final and binding.

16.3 No Class Actions: All arbitration proceedings shall be conducted on an individual basis. You waive your right to participate in any class action or class-wide arbitration.

16.4 Time Limit: Any claim must be brought within one (1) year of the event giving rise to the claim, or it will be permanently barred.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email (to the address associated with your account) or through a prominent notice on the Platform at least 30 days before the changes take effect, or earlier if required by law.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform and delete your account.

18. Contact Us

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us: